SHIPPING

*Please note processing time could take up to 3 business days for orders that are not back-ordered

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent lockdowns.


HANDLING

All orders will typically be dispatched within 1-5 business days from our warehouse and all orders will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit. Luxx Store is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and Luxx Store will assist as much as possible to trace a missing parcel. Luxx Store is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Luxx Store is in no way responsible for any customs or import charges, charged to the customer by the shipping service.


TRACKING YOUR ORDER

We will send you a tracking number to your email once the package has been shipped.


10-DAY MONEY-BACK GUARANTEE

Luxx Store is proud to offer a 10-day money-back guarantee if you are dissatisfied with our product, for more details please email us at [email protected] 

If your item arrives damaged or is malfunctioning. We offer a 1-year warranty for all products.